Frequently Asked Questions

Q: Why am I not eligible for this offer?
A: Promotion offer is restricted to the purchase of select items in Walmart stores. Not all products are qualified to receive the offer.

Q: I lost my purchased product; can I still participate in the offer?
A: Yes, if the product purchased qualifies for the offer and you retained the receipt from purchase, you can still redeem the offer based on instructions printed at the end of the receipt.

Q: Where can I find the information, I need to enter?
A: Please see the example here.

Q: When I click on "Continue" I was redirected to Apple, but I did not receive any email.
A: Please check your junk and spam folders. If you did not receive the email, then please retry by filling the form at wmt-offer.com and clicking "Continue". If you still do not receive the email, then please save the website URL of the Apple site you are redirected to. If you lose your purchase receipt, saving that Apple site will be your only method to redeem Apple offers.

Q: I entered the details and received an error that activation code is not invalid or inactive.
A: Please make sure that you are entering the 12-digit alphanumeric activation code accurately. If you still get an error, please click on Help for assistance.

Q: I am trying to use my code, but it's not working.
A: Please click on Help for assistance.

Q: I purchased more than one qualifying product. Can I redeem the offer more than once?
A: You may be able to begin redeeming each activation code separately on this site. However, the Apple offer is valid for new and qualified returning subscribers only, and Apple's policies and terms will apply.

Q: I purchased the product as a gift, can I also gift the activation code?
A: Yes.

Q: Can I exchange my activation code for money?
A: No.

Q: Is there any age restriction for use of the offers made available through this promotion?
A: Yes. Please refer to the Terms and Conditions listed on wmt-offer.com for more details.

Q: Do I need an Apple ID to participate?
A: Yes, to redeem your offers, you will need an active Apple ID.

Q: How much do I need to pay after my free offer from Apple expires?
A: Please refer to the Terms and Conditions listed on wmt-offer.com for more details.